Delivery Policy

At Lishaq, every piece is crafted with exceptional care and attention to detail. Our delivery timelines are based on the uniqueness of each product.

• Standard Delivery:
  Orders are typically dispatched and delivered within 7–9 business days from the date of order confirmation.

• Custom or Heavily Embellished Orders:
  For items requiring heavy customization, intricate handwork, or premium embellishments, delivery may take up to 15–20 business days. This ensures we maintain the luxury standards and craftsmanship our brand stands for.

• Shipping Delays:
  While we aim for timely delivery, unforeseen circumstances (weather, courier delays, etc.) may cause slight delays. We will keep you informed in such cases.

Return & Exchange Policy

At LISHAQ, we take great pride in offering luxury fashion pieces crafted to perfection. Please read our return and exchange policy carefully before placing your order.

RETURNS:

• Returns are not accepted.
  We do not offer refunds, but we do allow exchanges under specific conditions.

EXCHANGE POLICY:

• Exchange Window:
  You can request an exchange within 3 days of receiving the order.

• Product Condition for Exchange:

  • All tags and labels must be intact.

  • The product must be unused, unwashed, and in original condition.

  • There should be no signs of wear, damage, or alterations.

  • Exchanges are applicable only if:

    • The product is incorrect or different from the order placed.

    • The size is wrong (excluding custom measurements).

    • There is a manufacturing defect or damage during delivery.

• Customized Products:
  Products made as per your custom requirements or size are not eligible for return or exchange, unless there is a fault from our side.

• Return Charges:

  • In some cases, return shipping charges may be applicable and will be communicated during the exchange process.

  • LISHAQ reserves the right to decline any return if the product does not meet the stated conditions.

• Fault at Our End:
  If there’s a clear error from our side, such as a wrong item or defect, we will facilitate the exchange or return at no additional cost within the return window.

• Exchange Approval Process:
  All exchange requests are subject to quality checks upon receipt. If the product passes our inspection, the exchange process will be initiated.

• How to Request an Exchange:
  Please write to us at [support@lishaq.com] or WhatsApp or Call us:  +91 97800-03077 with your Order ID and a clear explanation of the issue, along with product images if needed.